Privacy Policy

1. Introduction

At Rapid Legal Forms, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.

2. Information We Collect

Account Information: When you create an account, we collect your name, email address, and password (stored securely using encryption).

Document Data: The information you enter when creating documents is stored securely so you can access and edit your documents later.

Payment Information: Payment processing is handled by Stripe. We do not store your credit card numbers on our servers. Stripe may collect and store payment information in accordance with their privacy policy.

Usage Data: We may collect information about how you use our service, including pages visited and features used, to improve our service.

Session Analytics: To understand where people get stuck and improve our forms, we use analytics tools that record how you interact with our pages — clicks, mouse movement, scrolling, and the sequence of pages you visit. These recordings are configured to hide the information you type into form fields, the contents of any document you generate, and your messages in our chat assistant. We use this data only in aggregate to find and fix usability problems, and we do not use it to build advertising profiles about you.

3. How We Use Your Information

We use your information to:

• Provide and maintain our service
• Process your payments
• Send you important notifications about your account
• Improve and personalize our service
• Respond to your support requests

4. Data Storage and Security

Your data is stored securely using industry-standard encryption. Documents are stored on Amazon Web Services (AWS) with appropriate security measures in place.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Data Sharing

We do not sell your personal information to third parties. We may share your information with:

• Service Providers: Third-party services that help us operate our business (e.g., Stripe for payments, AWS for hosting, Resend for email)
• Analytics Providers: Google (Google Analytics and Google Ads) and PostHog, which process usage and session analytics data on our behalf. Data processed by these providers may be stored in the United States.
• Legal Requirements: When required by law or to protect our rights

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Export your data in a portable format

To exercise any of these rights, please contact us at contact@rapidlegalforms.com.

7. Cookies

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze how our service is used. This includes cookies set by our analytics providers (Google and PostHog) to recognize returning visitors and measure which pages and advertisements lead people to our service. You can control cookie settings through your browser preferences.

8. Children's Privacy

Our service is not intended for users under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at contact@rapidlegalforms.com.